Support Services
Mechtech Automation Group offers a comprehensive range of options to suit you, we understand that you need your investment to work as hard as possible.
That means keeping it in the best possible condition while minimising any downtime, enabling you to enjoy reliable, efficient automation to keep business in production.
Our service and maintenance options are designed with ultimate convenience and flexibility in mind.
Post Delivery Support
To help get the most from your investment, Mechtech Automation Group has developed a program of continuous improvement support activities to assist you during the first 3 months of startup.
These activities include remote and onsite support, analysis of your production cycle times and offering you Continuous Improvement Packages, based on our findings and your evolving needs.
Machine Surveys and Maintenance Service
Mechtech Automation Group offers programs to regularly inspect machines of any age and our original manufacture to report on any defects or recommendations that will further ensure their reliability to extend life to process parts for you with minimised break downs and faults.
SLA – Service Level Agreement
Our SLA Maintenance Service packages take a comprehensive approach to protecting and maintaining your investment. They are designed to preserve and restore your equipment’s reliability. Pre-planned periodic inspections prevent failure or unplanned downtime, avoiding repair costs, all the while protecting your budget.
Training
Structured courses for all levels of user from Operators to Managers. These can be to suit new operators on running our machines or up-skilling technicians on minor robot changes and safety
Service Credits
Equipment uptime is critical to your productivity. When equipment fails or is not performing according to your requirements, you need your process quickly returned to normal operation. Our service credits system offers reduced rate service and can speed up response time. It is a very cost-effective way of supporting our customers.
Remote Support
Our highly skilled in-house control experts can connect to your machines on site to diagnose problems and guide engineers on your production site to solve problems remotely in real time.
Onsite Support
Where it is not feasible for us to remotely connect, our trained engineers will be onsite to get your machine up and running.
Reconfigure and Re-tooling
The dedicated engineering team at Mechtech Automation Group can design, plan, procure and integrate modification kits to equip your machines for new variants or purpose where practical to give them extended life adapt them for additional processes as your programs expand.
Modifications and Upgrades
The dedicated engineering team at Mechtech Automation Group can design, plan, procure and integrate modification kits to equip your machines for new variants where practical to give them extended life adapt them for additional processes as your programs expand.
Choose your perfect solution
We can help solve your manufacturing challenges. Get in touch today to begin your beyond smart transformation.